Terms & Conditions
Greetings from beauty hub ! We are pleased to offer you access to our website features, as well as a range of products and services when you browse or make purchases on beautyhub.com.bd By using beauty hub Services, you agree to these conditions. Please read them carefully.
By subscribing to or using any of our services you agree that you have read, understood, and are bound by the Terms, regardless of how you subscribe to or use the services.
In these Terms, references to "you", "User" shall mean the user end, "Service Providers" mean independent third-party service providers, and "we", "us" and "our" shall mean beautyhub.com.bd, its franchisor, affiliates, and partners.
Introduction
By accessing this Site, you confirm your understanding of the Terms of Use. If you do not agree to these Terms, you shall not use this website. The Site reserves the right to change, modify, add, or remove portions of these Terms at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms of Use regularly for updates. Your continued use of the Site following the posting of changes to these Terms of Use constitutes your acceptance of those change
User Account, Password, and Security
After you finish registering on our website, you'll get a password and account. It's your job to keep them safe and not let anyone else use them for any actions. If you think someone else might be using your account or if you suspect any security issues, tell us right away. And always make sure to log out when you're done using your account. It's important to note that beautyhub.com.bd holds no liability for any losses or damages resulting from your non-compliance with these Terms and Conditions.
Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information
Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents
Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer
Conduct or forward surveys, contests, pyramid schemes, or chain letters
Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such a manner
Falsify or delete any author attributions, legal or other proper notices proprietary designations, or labels of the origin or source of software or other material contained in a file that is uploaded
Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service
Violate any applicable laws or regulations for the time being in force in or outside Bangladesh; and
Violate abuse, unethically manipulate, or exploit any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.
Product Descriptionbeautyhub.com.bd attempts to be as accurate as possible. However, it's important to note that beautyhub.com.bd cannot guarantee the absolute accuracy, completeness, reliability, currency, or absence of errors in product descriptions or other content on the site. In the event that a product offered by beautyhub.com.bd does not match its description, your exclusive recourse is to return the product in an unused condition.Links to Third-Party SiteThe Website might incorporate hyperlinks to other websites ("Linked Sites''). It is important to note that these Linked Sites are beyond the control of beautyhub.com.bd and the Website. Therefore, beautyhub.com.bd cannot be held accountable for the content of any Linked Site, which encompasses any links within a Linked Site, as well as any modifications or updates to it. Any form of transmission received by you from a Linked Site is also not the responsibility of beautyhub.com.bd. The provision of these links by beautyhub.com.bd is solely for your convenience. This does not indicate any endorsement by beautyhub.com.bd or the Website of the Linked Sites or any affiliation with the operators, owners, legal successors, or assigners of the Linked Sites. Users are kindly urged to independently verify the accuracy of all information prior to placing any reliance on such information.Abusing beautyhub.com.bdAs per these Terms, users are solely responsible for every material or content uploaded onto the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. Please report problems, offensive content, and policy breaches to us. We work to ensure that listed items do not infringe upon the copyright, trademark or other intellectual property rights of third parties. If you believe that your intellectual property rights have been infringed, please notify our team and we will investigate.Order Acceptance and PricingKindly take into consideration that there are situations where an order may not be processed due to various factors. It's important to note that the Site retains the right to decline or annul any order, irrespective of the reason, at any given point. Occasionally, additional verifications or information, including but not limited to a phone number and address, may be requested before we can confirm an order.
Our commitment is to offer our users the most accurate pricing details on the Site. Nevertheless, errors can occasionally occur, such as instances where the price of an item is not displayed correctly on the website. Consequently, we maintain the right to refuse or annul any order in such cases. Should an item be mistakenly priced, our discretion will guide us in either contacting you for instructions or canceling your order, accompanied by a notification. Our prerogative extends to declining or canceling such orders, regardless of their confirmation status or the debit/credit card being charged.
Please be aware that all prices showcased on this website are subject to alteration without prior notice. The prices that are applicable at the start of the order placement will be considered valid. The prices mentioned already encompass all relevant taxes and charges. In instances where supplementary charges or taxes arise, these will be explicitly indicated on the website.
Governing LawThese terms shall be governed by and constructed in accordance with the laws of Bangladesh without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Dhaka.Legal Disputes
If a dispute arises between you and beautyhub.com.bd, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and 'beautyhub.com.bd' agree that we will resolve any claim or controversy at law or equity that arises out of this Agreement or our services in accordance with one of the subsections below or as we and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as arbitration, as alternatives to litigation.
APPLICABLE LAW AND JURISDICTION: These Terms and Conditions shall be interpreted and governed by the laws in force in Bangladesh. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dhaka.
ARBITRATION: Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Dhaka, Bangladesh. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Dhaka and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
Unauthorized Charges on your cardIf you see charges on your credit/debit card for purchases made on beautyhub.com.bd, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction to enable beautyhub.com.bd to begin an investigation.Cancellation of Fraudulent/Loss to business OrdersTo provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, beautyhub.com.bd reserves the right to cancel all past, pending and future orders without any liability. beautyhub.com.bd also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the canceled orders may not be refunded.The customer may be considered fraudulent if any of the following scenarios are met:
Customer doesn't reply to the payment verification mail sent by beautyhub.com.bd
Customer fails to produce adequate documents during the payment details verification
Misuse of another customer's phone/email
Customer uses invalid email and phone no.
Use of a special voucher not tagged to the email ID/phone number used.
Customer returns the wrong product
Customer refuses to pay for an order
Customer is involved in the snatch and run for any order
The customer may be considered loss to business if any of the following scenarios are met:
Customer with a very high return rate
Invalid/Incomplete address cases
Repeated request for monetary compensation for petty issues
Account for the customers falling in fraudulent or loss to business category may be blocked.
Process for Pilferage Claim
If a customer raises a complaint for a partial item/partial order through Customer Care
The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.
An Email will be sent seeking/providing the following information:
Short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)
The refund for prepaid orders will be done after an investigation which usually requires 3-4 business days. The process will include investigation with the concerned departments
The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
Customer fails to provide adequate information about the case
Customer fails to provide snapshots of the packet and box(if any)
If an opened delivery was received, pilferage claims must be made the same day
Customers must not dispose of the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.
IndemnificationsYou agree to indemnify, defend and hold harmless beautyhub.com.bd from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by beautyhub.com.bd that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.Disclaimer of Warranties/Limitation of Liabilitybeautyhub.com.bd has endeavored to ensure that all the information on the Website is correct, but beautyhub.com.bd neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall beautyhub.com.bd be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from (a) the use or the inability to use the Services or Products; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall beautyhub.com.bd be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services, and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, beautyhub.com.bd shall not be held responsible for the non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond beautyhub.com.bd's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.Payment, Shipping & Chargesbeautyhub.com.bd offers Cash on Delivery (COD), Debit/Credit Card (VISA, Master Card, DBBL Nexus etc.), Payza, Mobile Banking (bKash, DBBL Mobile Banking) as payment method.
We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Sometimes, delivery may take longer due to bad weather, political disruptions and other unforeseen circumstances. Title and risk of loss and damages pass on to you upon the delivery of the product to you.
If a user has placed an order before, the wallet money will not be able to place a new order until the order is delivered. That is, the new order cannot be paid through the wallet until the previous order is successfully delivered.
In case of post office delivery customers have to carry all the postal charges
Risk of LossAll items purchased from beautyhub.com.bd are made pursuant to a shipment contract. This means that the Risk of Loss shall remain with beautyhub.com.bd until the item is transferred to you. In the event that the items are damaged after receipt, the risk falls on the customer.Fraud Protection Policybeautyhub.com.bd realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Terminationbeautyhub.com.bd may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion, that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically.
These Terms will survive indefinitely unless and until beautyhub.com.bd chooses to terminate them.
If you or beautyhub.com.bd terminate your use of the Website or any Service, beautyhub.com.bd may delete any content or other materials relating to your use of the Service and beautyhub.com.bd will have no liability to you or any third party for doing so.
You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.
We reserve the right to change or update these terms and policies at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.Term and Policy updates
